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Frequently Asked Questions

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Where are THIX products made?

THIX haircare products are formulated and produced in the UK.

Are THIX products suitable for vegans?

Yes, THIX is 100% Vegan.

What's in THIX products?

You can see the full list of ingredients on each of the product pages. The benefits of the active ingredients are explored on the Science page.

Where does THIX deliver to?

Currently THIX only ships to UK mainland.

How much is postage?

Postage is £3.50 or free on orders over £30.

How long will my order take to arrive?

Orders received before 2pm will be sent on the same day. Orders received after 2pm on Friday and over the weekend will be sent on Monday. Delivery times are normally 2 - 4 working days.

Can I return my order?

Yes, we can accept returns if within 30 days of purchase you’ve changed your mind and the bottle is still sealed and undamaged. We unfortunately can’t refund either the original or return shipping costs. Please get in touch with us by email

My order has been damaged

Please get in touch with us by email with images of the damage and we will deal with it accordingly.

Can I make changes to my order?

If you get in touch with us as soon as you can after placing your order, we will do our best to help you.


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Reusable Pump

We recommend adding a reusable bottle pump to your first order to dispense THIX easily, especially the conditioner.

Please reuse the pump with your next order to cut down in single-use plastic waste.